Bain, P. & Taylor, P. (2000) ‘Entrapped by the 'electronic panopticon'? Worker resistance in the call centre’ New Technology, Work and Employment. 15 pp.2-18.
Beynon, H. (1984) Working for Ford. 2nd ed. Harmondsworth: Penguin.
Delbridge, R. (1995) ‘Surviving JIT: Control and resistance in a Japanese Transplant’ Journal of Management Studies. 32 (5) pp.803-817.
Delbridge (1998) Life on the Line in Contemporary Manufacturing: The Workplace Experience of Lean Production and the ‘Japanese’ Model. Oxford: Oxford University Press.
Edwards, P. & Scullion, H. (1982) The Social Organization of Industrial Conflict: Control and Resistance in the workplace. Oxford: Basil Blackwell.
Hammersely, M. and Atktinson, P. (2007) Ethnography: Principles and Practice, London: Routledge.
Knights & McCabe, D. (2000) ‘'Ain't misbehavin'? Opportunities for resistance under new forms of 'quality' management’ Sociology. 34 (3) pp.421-436.
Kunda, G. (1992/2006) Engineering Culture: Control and Commitment in a High-tech Corporation, London: Temple University Press.
McKinlay, A. & Taylor, P. (1996b) ‘Power, Surveillance and Resistance: Inside the ‘Factory of the Future’’. In: Ackers, P., Smith, C. & Smith, P. (eds.) The New Workplace and Trade Unionism: Critical Perspectives on Work and Organization. London: Routledge. pp.279-300.
Mars, G. (1984) Cheats at Work: An Anthropology of Workplace Crime. Dartmouth: Aldershot.
Mulholland, K. (2004) ‘Workplace resistance in an Irish call centre’ Work, Employment and Society. 18 (4) pp.709-724.
O’Reilly (2004) Ethnographic Methods, London: Routledge.
Palmer, G. (1996) ‘Reviving resistance: The Japanese factory floor in Britain’ Industrial Relations Journal. 27 (2) pp.129-142.
Pollert, A. (1981) Girls, Wives, Factory Lives. London: Macmillan.
Townshend, K. (2005) ‘Electronic surveillance and cohesive teams: Room for resistance in an Australian Call Centre?’ New Technology, Work and Employment. 20 (1) pp.47-59.
Webb, M. & Palmer, G. (1998) ‘Evading surveillance and making time: An ethnographic view of the Japanese floor in Britain’ British Journal of Industrial Relations. 36 (4) pp.611-627.
Beynon, H. (1984) Working for Ford. 2nd ed. Harmondsworth: Penguin.
Delbridge, R. (1995) ‘Surviving JIT: Control and resistance in a Japanese Transplant’ Journal of Management Studies. 32 (5) pp.803-817.
Delbridge (1998) Life on the Line in Contemporary Manufacturing: The Workplace Experience of Lean Production and the ‘Japanese’ Model. Oxford: Oxford University Press.
Edwards, P. & Scullion, H. (1982) The Social Organization of Industrial Conflict: Control and Resistance in the workplace. Oxford: Basil Blackwell.
Hammersely, M. and Atktinson, P. (2007) Ethnography: Principles and Practice, London: Routledge.
Knights & McCabe, D. (2000) ‘'Ain't misbehavin'? Opportunities for resistance under new forms of 'quality' management’ Sociology. 34 (3) pp.421-436.
Kunda, G. (1992/2006) Engineering Culture: Control and Commitment in a High-tech Corporation, London: Temple University Press.
McKinlay, A. & Taylor, P. (1996b) ‘Power, Surveillance and Resistance: Inside the ‘Factory of the Future’’. In: Ackers, P., Smith, C. & Smith, P. (eds.) The New Workplace and Trade Unionism: Critical Perspectives on Work and Organization. London: Routledge. pp.279-300.
Mars, G. (1984) Cheats at Work: An Anthropology of Workplace Crime. Dartmouth: Aldershot.
Mulholland, K. (2004) ‘Workplace resistance in an Irish call centre’ Work, Employment and Society. 18 (4) pp.709-724.
O’Reilly (2004) Ethnographic Methods, London: Routledge.
Palmer, G. (1996) ‘Reviving resistance: The Japanese factory floor in Britain’ Industrial Relations Journal. 27 (2) pp.129-142.
Pollert, A. (1981) Girls, Wives, Factory Lives. London: Macmillan.
Townshend, K. (2005) ‘Electronic surveillance and cohesive teams: Room for resistance in an Australian Call Centre?’ New Technology, Work and Employment. 20 (1) pp.47-59.
Webb, M. & Palmer, G. (1998) ‘Evading surveillance and making time: An ethnographic view of the Japanese floor in Britain’ British Journal of Industrial Relations. 36 (4) pp.611-627.
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